General questions | Downloads | Friend's DVD and pack | Purchasing process

General questions

How can I contact with Summits of My Life?
You can contact us through our contact form. You can also find us on Facebook and Twitter.

How can I collaborate with Summits of my life?
There are four ways you can collaborate and help to make Kilian Jornet’s dream a reality:

  1. By becoming Friend of the project through the pack « A Fine Line » or « Déjame Vivir »
  2. By purchasing the film « A Fine Line » or « Déjame Vivir »
  3. By downloading the film « A Fine Line » or « Déjame Vivir »
  4. By purchasing the T-shirt « A Fine Line » or « Déjame Vivir »



Downloads

I have problems downloading the film
We recommend you use a stable Internet connection in order to avoid interruptions during the download. We also advise you not to use download administrators because they may interfere with the process, nor to have applications that block the download installed on your computer. If the process doesn’t work we recommend you try using different navigators.

I have downloaded the film and it doesn’t play, why?
This may be due to different reasons, although the most likely one is that the file was not downloaded completely (the final size is 1.98 GB). It may also be that you don't have a player installed on your computer that can play the MOV format the film is in.

What should I do if the download is interrupted?
Try to download it again. If this doesn’t work contact us through our contact form.

Can I watch the film on my tablet or my smartphone?
Yes you can, although you need to download the file from a computer and then copy it to the device of your choice.


Friend's DVD and pack

What language is the DVD in?
The DVD is in the original version, in other words in the language spoken by each protagonist the moment it was filmed.

Does the DVD features subtitles ?

The DVD also features subtitles in four languages: Catalan, Spanish, English and French.

I live in the USA; will I be able to play the DVD all the same?
The DVD is in PAL format and it depends on the player you have and on whether it is compatible with the PAL format.

Are there delivery costs?
There are delivery costs for purchases of the DVD or the Friend Pack via the website, which vary depending on the type of transport you select. You can browse the different prices by adding the DVD or the pack to your shopping cart.

What sizes are the T-shirts?
A Fine Line Sizes: S, M, L, XL


Déjame Vivir Sizes: S, M, L, XL

Size Width x Height
S 46x68,5cm
M 51x71cm
L 56x73,5cm
XL 61x76cm
**+/- 2,5cm of margin as indicated by the manufacturer

Purchasing process

What are the forms of payment?

You can pay either by credit card or Paypal. Once the payment method is selected, you'll be redirected through a secure Paypal platform in order to proceed the payment.

What should I do if I receive a damaged item?
Contact us via e-mail to replace the damaged item. You have 15 days to check it. We will change it free of charge.

Can I ask for an invoice?
Of course you can. You can find it with your order in your store profile..

Can I follow up my purchase?
We will send you a confirmation of your purchase and another one the moment your purchase is being dispatched. If you shop from outside Spain and choose TNT as your shipping company you will also receive a code in your mail to track the dispatch and know its status at any given moment.

I have placed an order. Can I cancel it?
Yes, if the package has not been sent out yet. Contact us immediately through the contact form (log in your account before so we'll know which order you refer to)

I have paid the order twice, what do I do?
Contact us through the contact form so we can refund you ( log in your account before so we'll know which order you refer to)

I have not received my order in the established period of time.
Contact us through the contact form and we will help you complete the process (log in your account before so we'll know which order you refer to)

How long will it take for my order to arrive ?
Here you can find the shipping delays depending on each country. On special dates like December, Christmas, etc. the delivery time of orders could be modified.

DVD Shipping

 

Spain

 
Correos

Deliver in 3-6 days (4-7 to Baleares/Canary Islands)

Tourline Express

Deliver in 3-6 days (4-7 to Baleares/Canary Islands). Shipping tracking

International

 
TNT

Delivery in Europe 3-5 days; Europe non UE and other countries 4-7 days. Shipping tracking

Spring Global Mail

Delivery Europe 5-9 days; Europa non UE 6-11; Rest of the world 8-14.

   

Shipping of the Friend Pack

 

Spain

 
Correos

Deliver in 3-6 days (4-7 to Baleares/Canary Islands)

Tourline Express

Deliver in 3-6 days (4-7 to Baleares/Canary Islands). Shipping tracking

International

 
TNT

Delivery in Europe 3-5 days; Europe non UE and other countries 4-7 days. Shipping tracking

Spring Global Mail

Delivery Europe 5-9 days; Europe non UE 6-11; Rest of the world 8-14.

 

 I can't find an answer to my question.

Please don't hesitate to contact us through our contact form.